Privacy Policy for Mindconvo Healthcare
Welcome to Mindconvo Healthcare! We respect your privacy and take great pride in protecting it. We invest substantial resources to ensure your privacy is safeguarded. This Privacy Policy provides information on how we collect, handle, and share your data when you use our services. By using our platform, you acknowledge and consent to this Privacy Policy and our Terms & Conditions, available on our website.
Information Collection, Use, and Disclosure:
Information Collection: We may collect personally identifiable information (e.g., name, phone number, email address), information about your use of Counselor Services, and exchanges with your Counselor. Some of this information may be health-related. Providing this information is optional, but certain platform features may be unavailable without it. By providing this information, you agree to our collection and usage methods.
Information Use: We will never sell or rent your information. We may use it for:
- Contacting you with service-related information, alerts, and suggestions.
- Billing-related purposes.
- Contacting appropriate authorities if there is a reason to believe someone is in danger or involved in a criminal act.
- Matching you with a Counselor.
- Facilitating Counselor Services.
- Supervising, administering, and monitoring the service.
- Measuring and improving service quality and effectiveness.
Cookies: We use cookies to gather information. You can adjust your browser settings to refuse cookies, but this may limit your access to the platform.
Third-Party Links: Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
Security:
We adhere to industry standards to protect your information from unauthorized access, use, or disclosure. Despite inherent security risks associated with internet-based services, we prioritize your security and privacy throughout our system’s design, development, and maintenance.
Service Providers:
We may employ third-party companies and individuals for platform support, including customer support, technical maintenance, email management, billing, and analytics. They are given only the information necessary to perform their duties, under strict confidentiality agreements.
Children’s Privacy:
We do not knowingly collect information from users under 18. If we become aware of collecting such information, we will take steps to delete it.
International Transfer:
Your information may be transferred to and stored on computers located outside your jurisdiction. Regardless of location, we ensure your data’s security in accordance with this policy.
Legal Compliance:
We cooperate with government and law enforcement authorities to comply with legal obligations and ensure public safety. Counselors may also be required by law to disclose information in specific situations, such as suspected abuse, significant suicidal ideation, threats of harm to others, and court-mandated treatment presentations.
Data Subject Rights:
For EU users, we process your personal information based on legal obligations, legitimate interests, and to fulfill our agreements with you. You can contact our data protection officer at contact@mindconvo.com with any questions or concerns about your data.
Data Retention and Security:
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. We implement appropriate safeguards to protect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, misuse, and other unlawful forms of processing.
Applicable Privacy Laws and Regulations:
Our privacy practices comply with the Information Technology Act, 2000, GDPR, and other relevant laws in India and other countries.
Phishing:
We prioritize protecting your information from phishing and identity theft. We will never request your credit card number or login credentials in an unsolicited or insecure email.
Modifications to the Privacy Policy:
We may update this privacy policy at any time. We encourage you to review this page regularly to stay informed about our latest privacy practices. We will notify you and provide an opt-out option before using your information in any new way.
For any questions about our Privacy Policy, please contact us.
Last Updated: 30/10/23
DISCLAIMER
We are not a suicide prevention helpline. If you are feeling suicidal, please contact a suicide prevention helpline or seek medical help immediately.
