Welcome to Mindconvo Healthcare Private Limited! We respect your privacy and take great pride through this compliance in protecting your privacy. We are always investing a lot of time, energy, resources, systems, and processes to ensure that your privacy is protected. This policy, which we refer to as our “Privacy Policy,” provides information on matters pertaining to your privacy when utilizing our services. This statement aims to enlighten you about our policies, processes, and practices concerning the information gathering, handling, and sharing of any data you provide on the Platform/website.
Our Terms & Conditions, which are available on our website, include the Privacy Policy. The definitions of terminology found in our terminology and Conditions document also apply to terms found in the Privacy Policy, including but not limited to “we,” “our,” “us,” “Platform,” “Counselor,” and “Counselor Services.” By using our platform, you acknowledge and consent to the privacy policy and the terms and conditions. You must quit using the Platform right away if you disagree with the terms of the privacy statement. By using our platform and gaining access to it, you declare that you have read the privacy policy and terms and conditions and that you are aware of all the terms stated therein.
- Information Collection, Use and Disclosure:
1.1 In order for us to properly run the Platform and enable you to utilize its features, including the Counselor Services, we might need to gather personally identifiable information about you (including, but not limited to, your name, phone number, and email address), information about the Counselor Services or your need for them, and any information that you and your Counselor exchange (collectively, the “Information”). Certain information you provide to us may be deemed health-related information in certain circumstances. You can choose which information, if any, you want to share with us, but you might not be able to use certain of the Platform’s features if you don’t provide us the information we need. By deciding to provide the Information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy.
1.2 Protecting this information is a top priority for us. We will never sell or rent any information you shared on the Platform. Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any Information unless you specifically and explicitly request or approve us to do so.
1.3 The Information you provide us may be only used for the following purposes:
- To contact you or provide you with information, alerts and suggestions that are related to the service.
- Billing-related purposes.
- To reach out to you, either ourselves or using the appropriate authorities, if either we or a Counselor have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
- To match you with a Counselor.
- To enable and facilitate the Counselor Services.
- To supervise, administer and monitor the service.
- To measure and improve the quality, the effectiveness and the delivery of our services.
- Cookies
We gather information via “cookies,” just like many other websites. A tiny data file called a “cookie” is loaded onto your computer’s hard drive for record-keeping purposes. Your browser’s settings can be altered to prevent cookies from being accepted or to require your consent before accepting a cookie. On the other hand, you might not be able to access the Platform if you reject cookies.
- Connections
Links to other websites, services, or offers that are owned, run, or maintained by third parties may be found across the Platform. A third-party link will take you to that third party’s website or service when you click on it. When we provide a link to a website or service, it does not imply that we support, authorize, or indicate that we are associated with that third party, nor does it support their information security or privacy policies or practices. We have no control over the websites and services provided by third parties, nor over their terms of service or privacy policies.
- Security
Although there are inherent security risks associated with using any Internet-based service, these risks cannot be completely eliminated; however, your security and privacy are taken into consideration throughout the design, development, and maintenance of our systems, infrastructure, encryption technology, operation, and procedures. In order to stop any illegal access, use, or disclosure, we follow industry standards and recommended procedures. When it comes to data privacy, we abide by or beyond all relevant federal, state, and local laws.
- Service Companies
Third-party businesses and individuals may be hired by us to support our platform, carry out certain platform-related duties, or provide operational, legal, audit, and other services. Customer support, technological upkeep, monitoring, email management and correspondence, database management, invoicing and payment processing, reporting, and analytics are just a few of these duties. We will only give them the bare minimum of information required for them to complete our duty, and only after signing the proper confidentiality agreements.
- Children’s Privacy
We do not intentionally allow users under the age of eighteen to use our services or to knowingly gather information from them. Children under the age of eighteen are not encouraged to utilize the Platform and are not meant to do so. Please get in touch with us if you become aware that we have obtained personal information from a kid under the age of 18.
- International Transfer
It’s possible that computers outside of your state, province, nation, or other governmental authority will receive and retain your information. Your data will always be kept secure, following the guidelines in this policy, no matter where it is kept. Your submission of such information, together with your acceptance of our Terms and Conditions, signifies your assent to these transfers.
- Observance of the Law and Police Enforcement
To uphold and enforce the law, we work with government and law enforcement personnel. Information that is required or suitable to protect the public’s safety or the safety of any individual may be disclosed in response to legal processes and claims, including but not limited to subpoenas, as well as in order to prohibit or prevent potentially dangerous or illegal activities. It is important for you to know that counselors might have to comply with legal and professional obligations by providing information to law enforcement or other authorities. To be more precise, and without restriction, you should be informed that mental health providers are required by law to reveal information and/or take appropriate action in the following situations:
(a) abuse of a child or vulnerable adult that has been reported or is suspected of occurring;
(b) significant suicidal ideation;
(c) threats of damage to another person; and
(d) treatment presentations mandated by a court.
- Data Subject Rights:
For users from the European Union, further information about our privacy policy is provided in this section. We must use your personal information because:
- to carry out our responsibilities in line with any agreement we might have with you.
- We will only use personal information in a way that serves our legitimate interests and the legitimate interests of third parties, so long as it helps us deliver the Services as effectively as possible.
- We are required by law to use your personal information in order to fulfill any legal requirements placed on us.
Your Personal Data is under the Controllership of Mindconvo. If you have any questions, comments, or concerns regarding this policy or your data, you can write to our data protection officer at [email protected].
10. Data Retention and Security:
Mindconvo Healthcare Private Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We maintain appropriate administrative, technical, and physical safeguards designed to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession.
11. Applicable Privacy Laws and Regulations:
Our privacy practices are designed to provide a high level of protection for your Personal Data, all in accordance with the Information Technology Act, 2000 and the GDPR along with other laws prevalent in India and other countries.
12. Phishing
Online account hacking and identity theft, especially the technique commonly known as “phishing,” are of major concern. When requested to provide account information, you should always be cautious and ensure that you do so through our secure system. Your credit card number or login credentials will never be requested by us in an unsolicited or insecure email or other correspondence.
13. Modifications to the Private Policy
This privacy policy may be updated at any time, in our sole discretion. To ensure you are always aware of our most recent privacy policies and practices, we encourage you to check this page on a regular basis. We will never use the information you provide under our current privacy notice in a new way without first giving you notice and the opportunity to opt-out, regardless of changes to our privacy policy.
If you have any questions about our Privacy Policy, do not hesitate to contact us.
Last Updated: 30/10/23
DISCLAIMER
We are not a suicide prevention helpline. If you are feeling suicidal, we would suggest you immediately call up a suicide prevention helpline or seek medical help.
